The Tournesol Commitment - 2011
To
our customers, we will deliver: Complete satisfaction, superior
performance, value
To our company, we will fulfill our vision, be a worthwhile
investment for our shareholders, and be responsible to our team
To our community, we pledge environmental excellence, to share
with our community, to be responsible to our partners
The Customer:
Complete Satisfaction * Superior Performance * Value
It is our goal that customers at each point in the value chain
(owner, designer, installing contractor, maintenance contractor
or equivalent) will have a good experience and get what they
need when working with Tournesol Siteworks.
The designer
• The designer will be able to specify the right product,
get the right support, and have easy access to necessary support
information (drawings, pricing, samples).
• Tournesol Siteworks will add value to the process with
design assistance (either free or contracted), coordination
& recommendations, problem solving, local support, and offer
a complete solution.
• We will be the easiest company in the industry to deal
with.
• The designer will have confidence that the product they
specify will be the one that shows up on the job site, and that
it will offer durability and value.
• The process will be transparent, so the designer understands
how we work, and what it will cost to work with us.
The installing contractor
• A contractor will be able to get fast estimates, a fair,
transparent price (reflecting the manufactured price + additional
value elements they are willing to pay for), and be able to
purchase the product from whom they wish to do business with.
• We will deliver reliably, having the product on the jobsite
(or the location they desire) when they want it.
• The product will arrive in good condition, and be what
the contractor anticipates.
• We will add value by having in-field support and assistance,
training, and quick resolution of problems that arise during
the course of a project.
• We will work with them (either through our distributor
partners or directly) to allow them to pay for the product the
same way that they are paid by the owner.
• Our systems will mesh with their systems, so that we
don't need to train them "the way we do business".
The owner (developer, property manager, etc.)
• We want them to find that the product is of superior
style and durability, and be what they anticipated, at a price
that makes sense.
• There will be no headaches during the course of maintenance.
• Because our product is not the cheapest on the market,
we need to communicate the value of the durability, low maintenance,
and sustainability of the design.
The maintenance contractor (facilities manager, engineer,
etc.)
• They'll find our product simple to maintain, with no
headaches, period.
• The product will be predictable, and reflect the quality
and value of our promise.
• Our products will exceed their expectations for durability.
The Company
Fulfillment of Vision * Profitability * Responsibility to our
Team
We will grow, as a company, to be a major manufacturer of products
for the urban environment. This will be a great place to work,
and be a worthwhile investment for our shareholders.
The Vision
• Tournesol Siteworks believes that we can be the premier
provider of landscape solutions to the commercial urban environment.
• We will continue to develop a broad product line, to
allow customers the convenience and simplicity of purchasing
many elements of their project from us. This will enable those
specifiers with less extensive experience in landscape products
to better access our products.
• Our focus will remain on products specifically targeted
at commercial and high-end residential applications. We will
be an active partner to assist in greening the urban landscape
with plants, whether on streetscapes, or on-in-and-around buildings.
• We will continue to develop innovative solutions and
services to meet customer's specific needs, and provide stylish,
tasteful, useful designs that accent the urban environment.
Profitability
• Profitability is the engine that moves the entire business
forward. We will strive to achieve a level of profit that allows
us to continue to invest towards all the other elements, yet
still provides a superior return for the shareholders of the
business.
Our Team
• We will provide our team members with the opportunity
for personal fulfillment & growth, in a healthy, pleasant
work environment.
• We will foster a spirit of commitment and enthusiasm
for our prime mission, allowing employees at every level of
the organization to share in our success.
• We will provide positions that allow employees to earn
wages at average to above-average levels, while offering them
the benefits that we are able to achieve due to the size and
growth of the organization.
• We will ensure a working environment based on respect
and teamwork.
The Community
Environmental Excellence * Sharing with our community * Responsibility
to our partners
Our commitment extends to those in the community and world
around us. Our plans will incorporate our environment, our community,
and our partners.
Our Environment
• Tournesol Siteworks will strive to be good stewards of
our environment. As a manufacturer we will strive to minimize
the footprint we leave on the earth through our processes, whether
it be where we work, where we live, where we source and where
we sell our products.
• This simple goal encompasses everything we do, which
will mean that all members of our team need to keep this in
the forefront of our plans and goals. We will strive to maintain
a process of continuous improvement on this front.
Our Communities
• As a company we will be good, honest corporate citizens
within our immediate communities.
• In addition to providing good jobs, we will follow both
the spirit and the letter of local laws, and give back to those
who aren't as fortunate as we are in concrete, tangible ways.
Our Partners
• We recognize that in addition to our team members, we
interact with a wide variety of partners in the industry - whether
vendors, distributors, or other competitors. We have a responsibility
to make sure that we are all working together to improve the
industry, the environment, and we will do our utmost to make
sure that our values align.
• We will strive to partner with other players who share
our goals and commitment most closely, and will share our learned
knowledge and experience to help our partners thrive with us.
Cut costs & maintenance in any pot with container irrigation
